faq

Frequently Asked Questions

Welcome to our frequently asked questions page. We are constantly updating this page with your latest questions & inquires. To begin learning more about myDoc Urgent Care please click the rounded buttons to collapse & un-collapse the questions below

If you have any follow up questions, comments, or concerns please use the form below to submit a request or contact us by phone or email. Please allow 24-48hrs for a response. The form below is not for medical emergencies.

1. What is myDoc Urgent Care?

myDoc Urgent Care only employs board-certified, and high-quality medical providers. Our staff includes family medicine physicians, internal medicine physicians, nurse practitioners, x-Ray Technologist, and MAs

2. What type of illnesses and injuries can be treated at myDoc Urgent Care?

We are located at 1420 Locust St, on the ground floor of the Academy House. The Academy House is a tall residential building directly behind the iconic music hall “The Academy of Music”, you will see two signs: Academy House and 1420 Locust St.

3. When to visit emergency room?

Yes, we do. We accept all major insurances.

We recommend contacting your insurance company before your visit to verify benefit and coverage for urgent care. This will prepare you for any out-of-pocket costs (including co-pays and deductibles) that you might be responsible for. The customer service phone number should be listed on the back of your insurance card, please tell the representative that you plan on visiting myDoc Urgent Care, they can advise you on copay, deductible, and other relevant information based on your plan.

If you are told that the service/treatment you’re seeking is not covered, you can still visit myDoc Urgent Care and choose an alternate method of payment. Please check our Price List to see how much individual services will cost.

4. What type of medical providers are working at myDoc Urgent Care?

No we do not.

5. What type of lab work can be performed by myDoc Urgent Care?

We have a GE model portable x-Ray machine, the same used by almost all hospital emergency rooms. It performs all typical x-Rays include chest, limb, abdomen.

6. What type of xRay equipment is on site?

We have a GE model portable x-Ray machine, the same used by almost all hospital emergency rooms. It performs all typical x-Rays include chest, limb, abdomen.

7. Do you have CT Scan and Ultrasound on site?

We have a GE model portable x-Ray machine, the same used by almost all hospital emergency rooms. It performs all typical x-Rays include chest, limb, abdomen.

8. Do you carry controlled substances, for pain management purposes, for example?

We have a GE model portable x-Ray machine, the same used by almost all hospital emergency rooms. It performs all typical x-Rays include chest, limb, abdomen.

9. Do you accept insurance?

We have a GE model portable x-Ray machine, the same used by almost all hospital emergency rooms. It performs all typical x-Rays include chest, limb, abdomen.

10. Where are you located, what landmark to look for, is there parking?

We have a GE model portable x-Ray machine, the same used by almost all hospital emergency rooms. It performs all typical x-Rays include chest, limb, abdomen.

11. How can I save time while getting the proper care I’m looking for?

We have a GE model portable x-Ray machine, the same used by almost all hospital emergency rooms. It performs all typical x-Rays include chest, limb, abdomen.

12. What is Web Check-in, how do I use it, how do I administer it?

We have a GE model portable x-Ray machine, the same used by almost all hospital emergency rooms. It performs all typical x-Rays include chest, limb, abdomen.

13. What happens if I signed up through web check in but not showed up?

We have a GE model portable x-Ray machine, the same used by almost all hospital emergency rooms. It performs all typical x-Rays include chest, limb, abdomen.

Need to Pay your Bill?

We utilize our electronic medical record system provider, Zirmed for our online bill pay system. We take your privacy seriously, your information is encrypted and secure at all times. We accept cash, credit card, personal check, and Paypal. Our online bill pay portal is now live!

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